Candidate Help Centre
Need assistance with your background verification process? We're here to help you resolve login issues, document uploads, or verification status concerns quickly and smoothly.
Common Candidate Queries
If you're facing challenges during your verification process, our support team is ready to assist you. Below are some common issues candidates face and how we can help.
Login Issues
Trouble opening your verification link? Candidates use the portal link we send by email. We'll help you get back in.
Sign-in helpPortal link not workingEmail not received
Document Uploads
Facing upload errors or file format issues? Get guided assistance to complete submissions successfully.
File format supportSize limit guidanceUpload troubleshooting
Verification Status
Want to know your current verification progress? We'll help you understand the stage of your check.
Status trackingTimeline updatesCompletion estimates
Submit Your Query
Fill out your details below, and our support team will connect with you at the earliest.