Last updated on October 3, 2026
Refund Policy
At VerifyAll, we are committed to a fair and transparent experience. This policy explains how and when you may request a refund for payments made on our platform.
Failed Checks
If a check fails because the data source could not be reached or because of an error on VerifyAll's side, its charge is returned to your VerifyAll wallet automatically. You do not need to ask for it. If the source answered "no record" or the details entered were invalid, the check is charged.
In an Individual or Business background check, a part that failed and was refunded can be retried. The retry needs that amount in your wallet. It is charged again only if the retry returns a result.
How to Request a Refund
You may initiate a refund request within 10 days of the payment date by sending an email to support@verifyall.ai. Please include the following details in your email:
- Registered email address on your VerifyAll account
- Payment date and transaction / order ID
- Amount paid
- Reason for the refund request
Requests received after 10 days from the payment date will not be eligible for a refund.
Refund of Unused Balance
Any unused balance remaining in your VerifyAll account at the time of an approved refund request will be refunded in full. The refund will be credited to the same payment method through which the original payment was made (e.g., credit card, debit card, net banking, UPI, or any other supported payment mode).
Processing Time
Approved refunds will be processed within 7–10 business days from the date of approval. The exact credit date may vary depending on your bank or payment provider's processing timelines.
Non-Refundable Cases
- Credits or balance that have already been consumed for completed verifications.
- Refund requests submitted more than 10 days after the payment date.
- Charges for checks that have already been run and cannot be reversed.
Contact Us
For any questions about this policy, please contact our support team at support@verifyall.ai.